Contact information
Welcome to Active Thread Hub. We value clear communication and aim to make it easy for customers to reach us with questions about jewelry, accessories, orders, deliveries, refunds, and other website-related matters.
The following information identifies the business operating our online store.
Business Details
Business Name:
PLJ FAMILY, LLC
Website:
https://www.activethreadhub.shop/
Business Address:
4406 Highland Park
Sarasota, FL 34235
United States
Return Address:
4406 Highland Park
Sarasota, FL 34235
United States
Designated Contact Person:
CHRISTOPHER ALAN HIBBARD
Customer Service Email:
[email protected]
Customer Support
Customers may contact us regarding:
- Product information;
- Jewelry and accessory inquiries;
- Order confirmation;
- Payment questions;
- Shipping and tracking;
- Delivery concerns;
- Damaged merchandise;
- Incorrect items;
- Return requests;
- Refund status;
- Exchange inquiries;
- Website functionality;
- Privacy questions; and
- General business correspondence.
Order Assistance
For faster assistance with an existing purchase, please include your order number and the email address associated with the transaction.
This information helps us locate the correct order and review the relevant details.
Returns and Refunds
For return or refund inquiries, please provide:
- Order number;
- Product name;
- Reason for the request; and
- Photographs where applicable.
Return requests should be submitted to:
Written Correspondence
Formal written correspondence may be sent to:
PLJ FAMILY, LLC
4406 Highland Park
Sarasota, FL 34235
United States
Privacy Inquiries
Questions about personal information, privacy practices, or information-security concerns may be submitted to the same customer service email.
Please identify the matter as a privacy inquiry where appropriate.
Website Operator
Active Thread Hub is operated by PLJ FAMILY, LLC, a business located in Sarasota, Florida.
Our website policies are intended to be consistent with applicable Florida and federal legal requirements.