Terms of service

Welcome to Active Thread Hub, an online retail destination offering jewelry and accessories designed to complement personal style, everyday wardrobes, and special occasions.

These Terms of Service govern access to and use of:

https://www.activethreadhub.shop/

The website is operated by PLJ FAMILY, LLC, located at 4406 Highland Park, Sarasota, FL 34235, United States.

By browsing our website, submitting an order, or using its available features, you agree to these Terms and the policies incorporated by reference.

1. About Our Store

Active Thread Hub offers jewelry and accessories, which may include:

  • Fashion jewelry;
  • Decorative accessories;
  • Personal adornments;
  • Style-enhancing accessories;
  • Everyday fashion pieces; and
  • Other related products displayed on the website.

Product availability and collection details may change over time.

2. Eligibility

You agree to use our website only for lawful purposes and in accordance with these Terms.

You must provide accurate information when placing an order or communicating with customer service.

3. Acceptable Website Use

You must not:

  • Use the website for fraudulent purposes;
  • Submit false order information;
  • Attempt unauthorized access;
  • Interfere with website security;
  • Introduce malicious software;
  • Abuse promotions or purchasing systems;
  • Copy protected content without authorization;
  • Impersonate another person; or
  • Engage in conduct that violates applicable law.

We may take reasonable action to protect the website and our customers from misuse.

4. Product Information

We make reasonable efforts to provide accurate descriptions, photographs, dimensions, materials, colors, and other product details.

Actual product appearance may vary due to:

  • Screen settings;
  • Lighting conditions;
  • Photography;
  • Manufacturing variations; and
  • Other ordinary presentation differences.

Customers should review the product listing carefully before purchasing.

5. Jewelry and Accessory Care

Jewelry and accessories may be affected by moisture, perfumes, cosmetics, sweat, cleaning chemicals, friction, and storage conditions.

Unless expressly stated in a product description, customers should not assume that an item is waterproof, tarnish-proof, hypoallergenic, or suitable for every skin type.

Customers are encouraged to follow any product-specific care instructions.

6. Product Availability

Products may become unavailable without prior notice.

We may correct inventory discrepancies or discontinue products as necessary.

If an item cannot reasonably be supplied after an order is placed, we may contact the customer regarding an appropriate alternative or cancellation and refund.

7. Pricing and Currency

Prices are displayed in U.S. dollars unless otherwise stated.

Prices may change before an order is submitted.

If a material pricing error is discovered after an order is placed, we may contact the customer before fulfillment to discuss correction or cancellation.

8. Order Placement

Submitting an order represents your request to purchase the selected merchandise.

An order acknowledgment confirms receipt of the order information but does not necessarily establish final acceptance where further verification is necessary.

We may decline or cancel an order in legitimate circumstances, including:

  • Product unavailability;
  • Payment authorization failure;
  • Suspected fraud;
  • Material listing errors;
  • Incorrect shipping information;
  • Duplicate orders; or
  • Other circumstances making fulfillment impracticable or unlawful.

Where payment has been collected for an order we cancel, the applicable amount will generally be refunded through the original payment method.

9. Payment Authorization

You agree to provide valid payment information and represent that you are authorized to use the selected payment method.

Payment transactions may be handled through third-party payment providers.

We may receive transaction confirmation and relevant payment status information to administer orders.

10. Electronic Communications

By using the website and placing orders electronically, you acknowledge that transaction-related communications may be provided electronically.

Florida's electronic-commerce framework recognizes electronic records and electronic signatures under applicable statutory conditions.

11. Shipping Terms

Shipping is governed by our Shipping Policy.

Our standard shipping structure is:

  • Free standard shipping on orders of $10 or more.
  • $5.99 shipping for orders below $10.

Applicable charges will be displayed during checkout before order completion.

12. Returns and Refunds

Our Return and Refund Policy governs eligible returns, refunds, exchanges, and related customer-service procedures.

Eligible merchandise may generally be returned within 30 calendar days after delivery, subject to applicable condition requirements.

13. Intellectual Property

Website content may include original text, graphics, photographs, product descriptions, logos, icons, page layouts, and other creative materials.

Such materials may be owned by or licensed to PLJ FAMILY, LLC and may be protected under applicable intellectual-property laws.

You may not reproduce, distribute, modify, commercially exploit, or create derivative works from protected content without authorization, except as permitted by law.

14. User Communications

When submitting reviews, feedback, questions, or other material, you agree that your submissions will not violate applicable law or another person's rights.

You must not submit fraudulent, defamatory, malicious, infringing, or unlawful material.

15. Third-Party Services

Our website may rely on third-party providers for hosting, payment processing, shipping, analytics, fraud prevention, or other operational functions.

Those providers may operate under separate terms and privacy policies.

16. Product Use and Customer Responsibility

Customers are responsible for using purchased products in accordance with applicable product instructions.

Jewelry and accessories should be kept away from conditions that could reasonably cause damage or injury.

Customers should discontinue use of an accessory if it becomes damaged, develops sharp edges, or otherwise presents a safety concern.

17. Disclaimer

We seek to maintain reliable website access and accurate product information, but we do not guarantee uninterrupted or error-free website operation.

To the extent permitted by law, website services are provided subject to ordinary technical limitations and operational conditions.

18. Limitation of Liability

To the fullest extent permitted by applicable law, PLJ FAMILY, LLC shall not be liable for indirect, incidental, special, consequential, or exemplary damages arising from website use or product use where such limitations are legally permissible.

Nothing in these Terms excludes liability or remedies that cannot legally be excluded.

19. Florida Consumer Protection

These Terms are intended to operate consistently with applicable Florida law, including the Florida Deceptive and Unfair Trade Practices Act.

Nothing in these Terms authorizes false advertising, deceptive commercial conduct, or the waiver of non-waivable consumer rights.

20. Governing Law

Subject to applicable federal law and mandatory consumer protections, these Terms shall be governed by the laws of the State of Florida, without regard to conflict-of-law principles.

21. Severability

If any provision is found invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

22. Updates

We may revise these Terms when changes to our website, product offerings, business practices, or legal obligations make revisions appropriate.

The revised version will be posted on the website with its effective date.

23. Contact

PLJ FAMILY, LLC
4406 Highland Park
Sarasota, FL 34235
United States

Contact Person: CHRISTOPHER ALAN HIBBARD
Email: [email protected]