Privacy policy
At Active Thread Hub, we recognize that privacy is an important part of a trustworthy online shopping experience. Whether you are browsing jewelry, selecting accessories, placing an order, or contacting our customer service team, we aim to handle your information with care and transparency.
This Privacy Policy explains how personal information may be collected, used, disclosed, retained, and protected when you access:
https://www.activethreadhub.shop/
The website is operated by:
PLJ FAMILY, LLC
4406 Highland Park
Sarasota, FL 34235
United States
Privacy Contact: [email protected]
This policy is intended to reflect applicable federal and Florida privacy and information-security requirements, including Florida Statutes §501.171 concerning the security of confidential personal information.
1. Scope of This Policy
This Privacy Policy applies to information collected through our website and related customer-service interactions.
It covers information associated with:
- Website visitors;
- Customers;
- Individuals submitting inquiries;
- Individuals requesting returns or refunds;
- Individuals communicating with our business; and
- Other persons interacting with our online services.
2. Information We Collect
The type of information collected depends on how you interact with the website.
A. Information Provided Directly
When you place an order or contact us, we may collect:
- Full name;
- Billing address;
- Shipping address;
- Email address;
- Telephone number, if provided;
- Order details;
- Product selections;
- Return and refund information;
- Customer-service communications; and
- Other information voluntarily submitted.
B. Transaction Information
To support purchases of jewelry and accessories, we may collect or receive:
- Order identification numbers;
- Products purchased;
- Quantities;
- Purchase amounts;
- Transaction dates;
- Shipping details;
- Payment status;
- Refund status; and
- Relevant transaction records.
Payment information may be handled by third-party payment providers. Depending on the payment method, we may receive transaction confirmations or limited payment-related information without directly storing complete payment-card credentials.
C. Technical Information
When you visit the website, certain technical information may be collected automatically, including:
- IP address;
- Browser type;
- Operating system;
- Device information;
- Approximate geographic information derived from technical data;
- Referring website;
- Pages viewed;
- Time and date of access;
- Interaction information;
- Error logs; and
- Security-related information.
3. Cookies and Similar Technologies
Our website may use cookies, pixels, tags, local storage, and similar technologies.
These technologies may support:
- Shopping functionality;
- Website navigation;
- Preference retention;
- Security monitoring;
- Traffic measurement;
- Performance analysis;
- Technical troubleshooting; and
- Improvements to website usability.
Third-party service providers may also use similar technologies when integrated into the website.
You may be able to manage certain cookie settings through your browser. Disabling some technologies may affect website performance or functionality.
4. Purposes of Information Processing
We may use information for the following purposes:
Order Management
To receive, verify, process, and fulfill purchases.
Payment Administration
To facilitate payment authorization, transaction records, refunds, and related financial operations.
Shipping
To arrange delivery and communicate relevant shipping information.
Customer Support
To answer questions, investigate product concerns, and resolve transaction issues.
Returns and Refunds
To review requests, verify purchases, assess product conditions, and administer approved remedies.
Website Operations
To maintain functionality, diagnose errors, improve navigation, and enhance the shopping experience.
Security and Fraud Prevention
To identify suspicious transactions, protect customer accounts, and safeguard website systems.
Legal Compliance
To maintain required records, respond to lawful requests, and comply with applicable obligations.
5. How Information May Be Shared
We may disclose personal information to third parties when reasonably necessary for business operations.
These may include:
- Payment processors;
- Ecommerce platform providers;
- Website hosting companies;
- Shipping carriers;
- Fulfillment providers;
- Customer-support systems;
- Security and fraud-prevention services;
- Analytics providers;
- Professional advisers;
- Government authorities where legally required; and
- Parties involved in a merger, acquisition, restructuring, or sale of business assets.
We seek to limit disclosures to information reasonably necessary for the relevant purpose.
6. Payment Processing
Payment services may be provided by independent third-party processors.
These providers may collect and process payment information according to their own privacy policies, security procedures, and contractual terms.
Customers should review the applicable payment provider's privacy disclosures for further details.
7. Advertising and Analytics
We may use analytics or similar services to understand website traffic, product interest, browsing patterns, and overall site performance.
If our practices involve targeted advertising or other activities subject to specific legal requirements, we will provide applicable disclosures and choices as required by law.
8. Personal Information Security
We use reasonable administrative, technical, and organizational measures intended to protect information against unauthorized access, acquisition, disclosure, alteration, or destruction.
Security practices may include:
- Access restrictions;
- Authentication controls;
- System monitoring;
- Appropriate technical safeguards;
- Vendor management; and
- Internal procedures for handling customer information.
No internet transmission or storage system can be guaranteed to be completely secure.
Florida Statutes §501.171 requires covered entities to take reasonable measures to protect and secure electronic data containing personal information. It also establishes requirements concerning certain security breaches and notification obligations.
9. Data Retention
We retain information for as long as reasonably necessary to support:
- Customer transactions;
- Order history;
- Accounting;
- Tax records;
- Customer service;
- Returns and refunds;
- Fraud prevention;
- Dispute resolution;
- Legal compliance; and
- Legitimate business purposes.
When information is no longer required, we may delete, anonymize, aggregate, or otherwise dispose of it in accordance with applicable law.
10. Children's Privacy
Our website is intended for a general consumer audience and is not specifically directed toward children.
We do not knowingly seek personal information from children in circumstances where collection is prohibited by applicable law.
Parents or guardians who believe that a child has submitted personal information inappropriately may contact:
11. Third-Party Websites
Our website may contain links to external websites or services.
Those websites operate independently and may have different privacy policies and security practices.
We are not responsible for the privacy practices of independent third parties.
12. Legal Disclosures
We may disclose information when reasonably necessary to:
- Comply with applicable law;
- Respond to lawful legal process;
- Protect our rights or property;
- Investigate suspected fraud;
- Protect customers or others;
- Enforce contractual obligations; or
- Address security or operational concerns.
13. Business Transactions
If PLJ FAMILY, LLC undergoes a merger, acquisition, restructuring, financing, or sale of relevant assets, customer information may be transferred as part of that transaction, subject to applicable law.
14. Your Privacy Choices
Depending on applicable law and the circumstances, you may have choices concerning certain communications, cookies, or personal information.
You may contact us with questions regarding information associated with your customer relationship.
We may need to verify identity or authority before responding to a request that involves access to personal information.
15. Florida Information Security
Where a security incident involving covered personal information occurs, applicable Florida law may require investigation, notification, and other actions depending on the nature of the incident.
We intend to handle any such matter in accordance with applicable legal requirements.
16. Changes to This Policy
We may revise this Privacy Policy as our website, business practices, technology, or legal obligations evolve.
The latest version will be posted on our website with an updated effective date.
17. Contact Us
For privacy questions or information-handling concerns:
PLJ FAMILY, LLC
4406 Highland Park
Sarasota, FL 34235
United States
Email: [email protected]