Shipping policy

At Active Thread Hub, we want every order to move smoothly from checkout to delivery. Whether you are purchasing a small accessory for everyday wear or selecting jewelry for a special occasion, we aim to provide a clear understanding of shipping costs, processing periods, and delivery expectations.

This Shipping Policy applies to orders placed through:

https://www.activethreadhub.shop/

1. Shipping Rates

We offer the following standard shipping structure:

Orders of $10.00 or more:
Free standard shipping.

Orders below $10.00:
A $5.99 shipping charge applies.

The applicable shipping charge will be displayed during checkout before the customer completes the transaction.

2. Order Processing Time

Orders are generally prepared after payment authorization.

Our standard processing estimate is approximately 1–3 business days.

Processing includes order review, product preparation, packaging, and transfer to the shipping carrier.

Processing may take longer during:

  • Holiday periods;
  • Promotional events;
  • Unusually high order volume;
  • Inventory replenishment;
  • Severe weather;
  • Operational interruptions; or
  • Other circumstances beyond our reasonable control.

3. Estimated Delivery Time

After processing, standard delivery generally takes approximately 3–7 business days.

The typical estimated timeframe from order placement to delivery is therefore approximately 4–10 business days.

These timeframes are estimates and are not guaranteed delivery dates unless expressly stated otherwise.

Actual delivery may vary depending on the destination, carrier conditions, weather, and transportation circumstances.

4. Shipping Destinations

We primarily support shipping within the United States.

Available destinations may depend on carrier coverage, product characteristics, and checkout configuration.

If a destination cannot be served, we may contact the customer to request another address or arrange an appropriate cancellation and refund.

5. Address Accuracy

Customers are responsible for submitting accurate and complete shipping information.

Please verify:

  • Recipient name;
  • Street address;
  • Apartment or unit number;
  • City;
  • State;
  • ZIP Code; and
  • Other necessary delivery details.

If you discover an address error, contact us immediately at:

[email protected]

We will make reasonable efforts to correct an address before the order enters shipment.

Once a package has been handed to the carrier, address changes may no longer be available.

6. Shipment Tracking

Tracking information may be provided through the email address associated with your order when available.

Carrier tracking systems may require time to display the first scan or movement update.

A temporary lack of tracking activity does not automatically mean that a package has been lost.

7. Delayed Deliveries

Shipping delays may occur because of:

  • Weather;
  • Carrier congestion;
  • Public holidays;
  • Transportation interruptions;
  • Address issues;
  • Regional disruptions;
  • Operational delays; or
  • Other circumstances beyond our direct control.

If a shipment appears unusually delayed, contact our customer service team with your order number.

We will make reasonable efforts to review available information and assist with the matter.

8. Damaged Packages

If an order arrives with visible packaging or product damage, please retain the packaging and take photographs when possible.

Useful photographs include:

  • Outer packaging;
  • Shipping label;
  • Internal packaging;
  • Damaged product;
  • Broken components; and
  • Any other relevant evidence.

Please send this information to [email protected].

9. Missing Packages

If tracking indicates delivery but the package cannot be located, we recommend checking:

  • The front door or designated delivery location;
  • Mailroom or parcel locker;
  • Household members;
  • Building reception;
  • Neighbors; and
  • Other customary delivery areas.

If the package remains missing, contact us for assistance.

10. Returned Shipments

Packages may be returned by a carrier because of an incomplete address, unsuccessful delivery attempts, or other transportation circumstances.

If a shipment is returned to us, contact customer service to discuss available options.

Additional shipping charges for reshipment may apply when the original delivery failure resulted from incorrect information provided by the customer, subject to applicable law.

11. Shipping Damage and Resolution

If jewelry or accessories arrive damaged during transportation, we may request photographs and order details to investigate the problem.

Depending on the circumstances, we may provide a replacement, refund, or another appropriate resolution.

12. Shipping Restrictions

Some destinations may be unavailable because of carrier restrictions, legal requirements, operational limitations, or other relevant circumstances.

We reserve the right to decline a shipment that cannot reasonably be completed.

13. Circumstances Beyond Our Control

We are not responsible for delays caused by extraordinary events outside our reasonable control, including natural disasters, severe weather, carrier-wide interruptions, public emergencies, governmental actions, or transportation disruptions.

We will nevertheless make reasonable efforts to assist affected customers.

14. Shipping Contact

For delivery questions, tracking concerns, or shipping assistance:

PLJ FAMILY, LLC
4406 Highland Park
Sarasota, FL 34235
United States

Email: [email protected]